Ticketing is the backbone of every air travel transaction, but skilled talent in Ticketing is increasingly hard to find. Although more and more shifts to NDCs are happening, many travel businesses are still struggling to keep up with GDS ticketing demands, especially complex ones. Behind the scenes, a critical challenge is taking shape: a shortage of skilled ticketing professionals.

The Business Process Outsourcing (BPO) industry is undergoing a significant transformation — one that goes far beyond traditional cost efficiency. As AI and tech are  reshaping the way businesses operate, BPO providers are evolving into strategic partners to include offering of agile, AI and tech based solutions that drive innovation and long-term value.

In an industry where margins are thin and distribution is complex, even minor inaccuracies in fare filing or contract loading can snowball into major commercial setbacks. Most professionals in the airline space understand that fare distribution has evolved from just a back-office task to a critical operational lever that directly affects revenue integrity and competitive agility.

In the modern business landscape, outsourcing has become a buzzword synonymous with cost-cutting strategies and efficiency enhancements. Yet, beneath its surface, lies a tapestry of misconceptions and myths that often overshadows its true essence.

Outsourcing has become a strategic tool for various businesses looking to streamline operations, reduce costs, and focus on their core competencies. It was the go-to approach for companies aiming to enhance operational efficiency, trim expenses, and sharpen their focus on essential functions. Over the years, outsourcing has adapted and transformed to meet the unique demands and challenges of the travel and aviation sector.

According to the World Travel and Tourism Council (WTTC), the global travel and tourism industry suffered a loss of 62 million jobs and $4.5 trillion in GDP in 2020 due to the pandemic. The pandemic has forced travel agencies to rethink their business models and strategies – with many having to shut down or lay off employees, and those that survived faced a highly uncertain and competitive market.