Leaders shaping ATI

Joselin started her career in ATI in 2017 as a Ticketing Account Leader of Flight Centre Travel Group and she is now a VP of Client Operations who oversees multiple divisions from Fare Loading to Ticketing with clients from diverse backgrounds within the travel and aviation industry. She works closely with her team and business stakeholders to ensure Service Level Agreements are met and advises on strategic business improvements for a more efficient day-to-day operation. Joselin was also instrumental in managing the performance optimization of multi-disciplinary accounts during her tenure in the Flight Centre Travel Group.

Prior to ATI, Joselin spent the start of her career working for a logistics company specializing in manufacturing overseas and she also had work experience in startup companies as an operation manager.

Joselin holds a Bachelor of Media and Communication Degree from RMIT University and a Master degree in International Relations from Melbourne University.

Rio joined ATI as Business Operations Manager in May 2024 and oversees multiple key functions, including Ticketing, Preflight, Refund, and Customer Services. His main responsibility includes collaborating closely with both the client account and his team to maintain and continuously enhance operational performance, ensuring that client expectations are consistently met and further improved.

Prior to joining ATI, Rio amassed five years of experience in the outsourcing industry through his experience working in BPOs across Malaysia and Thailand, where he gained expertise in managing operations and business processes. Additionally, he spent three years at one of the largest and fastest-growing tech companies, managing the operations of three sub-departments. Rio holds a Bachelor’s degree in Accounting and Finance from Asia Pacific University, Malaysia.

Kevin is the VP of Client Operations of ATI Business Group for key clients. From 2019, he oversees all of ATI’s operations consisting of 5 accounts with multiple disciplines such as Fare Loading, Ticketing, Finance, Product Loading and Customer Services. His main responsibility is to work closely with stakeholders to deliver performance alignment and improvement in accordance with our clients service level agreements.

Kevin joined ATI in 2015 as Accounting Client Support where he spearheaded the development of the Finance and Accounting Support function for ATI and its clients. He subsequently took on the role of ATI Financial Controller in 2017. During his 2 year journey in ATI as Financial Controller, Kevin was responsible for all of the businesses financial needs ranging from financial reporting, budgeting, internal audit planning.

Prior to ATI, Kevin had work experience in Public Auditing, General Accounting, and Specialized Accounting for a number of multi-national companies. Kevin holds a bachelor’s degree in Economics from Tarumanagara University.

Dian is the VP of Human Capital Operations and has been with ATI Business Group since 2012. She oversees and maintains the organization’s human resources by planning, implementing, and evaluating employee performance and human resources policies, programs, and practices.

Dian has 15 years’ experience of combined expertise in human resource management, workforce planning, retention strategy, and change management. Prior to joining ATI, she previously worked in a major consumer goods company in Indonesia serving as human resources manager. She holds a bachelor’s degree in Economics.

Nisa serves as VP of Talent Management at ATI Business Group, where she leads the company’s talent strategy across talent acquisition, talent development, and organizational capability building. In this role, she drives the development of a strong talent pipeline to support business growth, enhance leadership capability, and build long-term organizational sustainability.

With more than 10 years of experience in talent management and recruitment leadership, Nisa has extensive expertise in workforce planning, talent acquisition strategy, leadership development, and building scalable talent frameworks aligned with business objectives. Her career spans in-house, consulting, and regional recruitment outsourcing roles across logistics, supply chain, oil & gas, technology, and IT services, supporting organizations across Southeast Asia. She holds a Bachelor’s Degree in Psychology from the University of Indonesia, which complements her strategic approach to talent and organizational development.

Ray has served as Training Academy Manager since 2018 and is now VP of ATI Academy. As one of the key individuals who started the Training Academy, he played a leading role in its establishment and subsequent growth, and under his leadership, the training academy team has expanded significantly over the years.

His primary focus with the Academy team is to consistently support the operational team by addressing their training requirements and ensuring a continuous flow of knowledge updates, including overseeing the implementation and development of all training programs within the company, with the ultimate aim of meeting and surpassing client expectations.

With 25 years of experience in the Travel, Tourism and Aviation industry, Ray possesses a robust knowledge base in this field. His expertise contributes to the company’s success, and he remains steadfastly committed to excellence in the training and development team.

Hartono is a dynamic VP of Technology at ATI Business Group whose responsibility includes overseeing IT operations, driving optimization and developing value-added solutions for clients. By leveraging technology and fostering a culture of innovation, Hartono ensures that ATI’s tech-driven focus enable and enhance our clients’ efficiencies, success and business growth.

Hartono is accountable in ensuring reliability and security of IT systems and data, while proactively identifying opportunities to boost productivity and growth, which allows the company to stay competitive and responsive to market demands.

Prior to joining ATI, his career highlights include successful key roles in multinational technology companies such as Microsoft, and most recently in the financial services industry. Hartono holds a Bachelor of Commerce degree majoring in Information Systems from Curtin University of Technology, Australia.

Lukas leads Business Performance and Transformation at ATI Business Group, joining in early 2026. He drives ATI’s enterprise performance agenda with a rigorous, data-driven approach to growth and scalability, while advancing process excellence, automation, and measurable improvements in productivity and service outcomes.

He brings a proven track record at the intersection of business strategy and technology, with early experience in the fast-moving consumer goods industry and subsequent leadership roles driving end-to-end business growth across travel and technology companies in Asia Pacific. His expertise spans revenue acceleration, unit economics optimization, digital enablement, and scaling high-growth platforms. He holds a Bachelor of Engineering from ITS and a Master of Philosophy from the University of Cambridge, United Kingdom.

Mercy joined ATI Business Group in early 2024 as Commercial Strategy Manager, where she kickstarted the commercial team expansion to further accelerate ATI’s business growth. She is responsible for the management of client leads, developing commercial services and offerings, whilst nurturing a fruitful relationship and collaboration throughout clients’ journey.

With a Bachelors of Business Degree in International Hotel Management from Blue Mountains Hotel School, Mercy spent over 5 years in the Tourism and Hospitality industry before she continued to take her Master of Commerce degree in Information Systems, and proceeded to take roles in several Marketing and Partnerships positions in a multinational Media Agency in Sydney, an Indonesian Start Up and her own digital marketing agency based in Jakarta.