Consultant Support

ATI’s Consultant Support provides travel agents with expert assistance for all travel queries via the required communication channel from call, chat, and email. From flight and accommodation bookings to transfers, tours, cruises, and invoice or commission issues, our team ensures fast, accurate, and dependable support for your internal consultants to keep your operations running smoothly.

The Engine Behind Efficient Agent Operations

Empower your agents with ATI’s Consultant Support and unlock faster, accurate handling of various tasks from complex travel bookings, GDS queries, invoice processing to operational requests. We simplify agent support with a centralized, multi-channel approach, ensuring that every query is handled promptly, accurately, and in alignment with your operational standards.

Centralised Support & Coordination

One integrated support tracks, prioritises, and resolves all agent queries, reducing operational delays and errors.

24/7 Multi-Channel Accessibility

Enables process queries or requests through CRM system, GDS or third-party connector as appropriate via chat, phone, and email, anytime.

Maximised Operational Accuracy

Operational excellence powered by structured workflows, SLA commitments, and ADM oversight —ensuring accuracy clients can count on.

Operation Critical Reliability

Specialists teams equipped to manage spikes, crises, and operational disruptions—keeping service levels stable when it matters most.

Key Features

Travel Booking & Ticketing

Comprehensive handling of flight, hotel, and land travel arrangements, including fare quotations, itinerary planning, and booking execution across multiple travel types.

Post-Ticketing Support

Ongoing assistance for changes, cancellations, and airline disruptions, ensuring travellers are supported quickly and efficiently when plans shift.

Travel Documentation Guidance

Support on visa requirements, entry regulations, and essential travel documentation, helping travellers stay compliant across different destinations.

Queue & Backend Management

Efficient management of ticketing queues, backend processing, and invoice-related inquiries to maintain smooth day-to-day operations.

Download the Consultant Support Service Booklet

Discover how ATI Consultant Support team assist with multi-channel support for various consultant needs such as financial and ticketing handling to help maintain efficiency, revenue protection, and high consultant satisfaction.