Minimise Disruptions with Reliable Pre-Departure Case Handling & Monitoring
Last-minute issues can derail journeys and strain operations. ATI’s Pre-Flight Support Service enables monitoring, validating, and resolving disruptions before departure – ensuring ticket readiness and smooth traveller experience.
Proactive Issue Resolution Within 24 Hours
All urgent departures cases are reviewed and resolved within 24 hours to prevent any last-minute escalation or missed flights.
High Operational Accuracy
99% accuracy in pre-flight checks and flight confirmations minimises downstream errors or customer complaints.
End-to-End Travel Readiness
From flight confirmation to ticket reissuance requirements, every requirements are handled before the traveler reaches the airport.
Integrated Passenger Communication
Travelers receive timely notifications on flight changes, confirmations, or cancellations — reducing travel uncertainty and contact center traffic.
Global Support Availability with 24/7 Coverage
24/7 availability through shift-based support, ensuring operational continuity across time zones and departure windows.
Key Features
Reservation Monitoring
Track passenger flights through GDS queues to identify any new cancellations, schedule shifts, or misconnections in advance.
Flight Confirmation & Validation
Validate PNRs across GDS systems to ensure booking accuracy and prevention of check-in issues.
Passenger Notifications
Deliver flight confirmations or change notifications through client systems or direct messaging channels.
Flight Change Reissuance
Enable swift ticket reissuance if required due to airline schedule changes or flight disruptions.
Itinerary Maintenance
Clean up and cancel unused or duplicate segments to maintain accurate, active bookings.
Download the Pre-Flight IROPS Service Booklet
See how ATI reduces passenger disruptions pre flight departure through proactive monitoring, GDS verification, and seamless communication.
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Download Our Services Booklet
Take a closer look at our approach and how we support travel organizations around the world.