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Our Services
We provide a wide range of business process outsourcing services and technology solutions in the travel and aviation industries to over 20 countries across the globe. Our customers trust in ATI over the past 21+ years of operation has been achieved by the quality and speed of service we have consistently delivered, the simplicity and ease of working with us and the rapport created by working with dedicated ATI teams that become a true extension of their business.
Our Products
The great shift in technology that has occurred over the past decade has transformed the competitive landscape of the travel industry. Ongoing investment in technology and innovation are what businesses need to stay competitive. Our products have been designed and delivered by travel technology experts who understand the needs of our specific industry requirements and can provide the increased productivity and time saving you have been looking for.
Travel Agency
We work with leading customers in corporate travel, online travel, leisure travel, wholesale and consolidation. Our team of travel professionals will help you adapt within the evolving travel needs and expectations of your customers.
Aviation
With the knowledge and experience of our travel team, we can help lead seamless collaboration and practical execution in delivering our solutions for any airline size in any location around the globe.
Hotels
We help many of our hotel customers by providing highly skilled professional staffing to streamline their operations and exceed high customer expactations.
I would like to say a huge thank you and congrats to the team for all the work in the Ticketing Queue. This task hit a peak of over 1300 bookings to be actioned due to all the COVID cancellations and a backlog we couldn’t clear. And this morning when I run the reports we are down to 131! Amazing work team!
Team Leader
We would like to say a huge thank you for all the work done to get the urgent MLE and MRU contracts loaded and QA’d over the past 2-3 weeks!
Air Pricing – A.I.R Force
“What an amazing team! You have done a brilliant job of handling our credits.
It is a massive job, and it feels like it is never ending. So, I just wanted to say to you all that I am forever grateful. I could not have asked for a better team to handle this huge job!
Customer Experience Leader
ATI has successfully implemented and managed multiple fare filing processes and has addressed various challenges in fare filing due to the complexity of fares for Aircalin.
Head of Pricing and Interline
We would like to say a huge thank you for all the work done to get the urgent
MLE and MRU contracts loaded and QA’d over the past 2-3 weeks!
We realize that it was not an easy task. We do appreciate each and everyone who helped.
Content Team Leader
Breaking the Cycle: ATI Business Group Defies the High Turnover Trend in Outsourcing
The outsourcing industry has become a vital component of global business operations, enabling companies to access specialised talent, reduce costs, and enhance efficiency all at once. Countries such as the Philippines and the US, have established themselves as key outsourcing hubs, offering skilled labour at competitive rates. The Philippines is renowned for customer service and back-office support, while the US dominates in high-value outsourcing services such as IT, software development, and financial consulting. Despite these strengths in skills and expertise, one of the most pressing challenges in outsourcing is high employee turnover.
Why IT Outsourcing Is Still Critical in 2025: A Game-Changer for Your Business
From integrating automation and cloud-based solutions to addressing increasingly complex cybersecurity threats, the IT landscape in 2025 is shaping up to be one of both opportunity and challenge. For businesses of all sizes, staying ahead in this environment isn’t just about having the right tools; it’s about having the right expertise.
Overcoming IT Talent Shortages: Why IT Outsourcing is the Solution in Overcoming Talent Shortages
As the digital world evolves rapidly, organisations depend more than ever on strong IT systems and solutions to stay competitive and fuel innovation. However, a challenge most companies face are the shortage and high wages for these skilled IT talents. This shortage is caused by several factors like high demand for IT skills, specialised roles, and constant global competition. As a result, many businesses face project delays, high costs, and inefficiencies when trying to complete large IT projects.
Last week we had an urgent pricing report. We need it done for expo over the weekend.This was really important for our team here to make sure we had the best pricing going into expo, and the airfare pricing team have been nothing less than fantastic!