Protecting Revenue Through Structured ADM Investigation & Root Cause Analysis
Airline Debit Memos (ADMs) can quickly erode margins when left unchecked. Our ADM Investigation support thoroughly reviews each ADM case to determine its origin, validate airline charges, and prepare effective dispute when applicable – enabling clients to recover revenue and build long-term ADM prevention strategies.
Revenue Recovery & Cost Control
Prompt filling and accurate dispute of ADMs to prevent expiries and enable reclaims of wrongly charged amounts.
Time-Saving Operational Support
Our investigation workflows streamline validation and resolution, minimising manual follow-ups and accelerating root cause identification.
Cross-System Verification
Every case is verified against GDS data, fare rules, and supporting documentation to establish clear ownership and defensible responses.
High Accuracy & SLA Compliance
Investigations are completed within five business days, achieving 99.5% accuracy and consistent case turnaround across high volumes.
Transparent Case Management
Clients receive dispute tracking logs and structured reporting on ADM trends, amounts, and outcomes.
Key Features
Root Cause Analysis
Each ADM is thoroughly reviewed to determine each underlying issue, from fare rule violations and system errors to booking misuse or ticketing issues.
Dispute Handling
Compile supporting documentation and draft formal responses through BSPLink or airline-specific channels for case escalation.
Multichannel Data Verification
Data is validated across internal systems, GDS records, and airline data sources to confirm ADM legitimacy.
Client Liaison & Follow-Up
Maintain proactive communication on case updates, ensuring timely document submission throughout case dispute lifecycle.
Reporting & Analytics
Provide trend reports highlighting ADM volumes, dispute success rates, and financial recovery metrics.
ACM Review
Where relevant, ATI also investigates associated Agency Credit Memos (ACMs) to ensure proper reconciliation and credit allocation.
Download the ADM Investigation Service Booklet
Discover how ATI conducts comprehensive ADM investigation and airline dispute management, reducing future ADM exposure and revenue leakage.
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Download Our Services Booklet
Take a closer look at our approach and how we support travel organizations around the world.