Efficient Refund Processing Safeguarding Your Revenue and Customer Trust
Redefine your refund process and build traveler trust while maximizing operational efficiency. ATI’s Ticket Refund service handles the full refund lifecycle, from submission and follow-up to resolution, across GDS, B2B portals, BSPLink, and custom client systems.
Fast Resolution
99% refund completion within agreed timelines, enabling smooth customer communication and faster case closures.
Strong Workflow Discipline
Each case is documented, tracked, and followed up through systemised workflows to eliminate missed or delayed refunds.
Full Lifecycle Management
From initial refund submission to final payout and reconciliation, ATI manages every step to reduce delays and missed recoveries.
Policy-Adherent Processing
Strict adherence of refunds within airline and partner refund policies, including time-sensitive conditions and expiries.
Integrated System Expertise
Skilled agents handling across GDS, BSPLink, and client-specific platforms to streamline case tracking and reporting.
Key Features
Refund Submission
Initiate refund requests in full compliance with airline and platform policies, ensuring every case starts on the right track.
Progress Tracking & Case Updates
Tracking submitted refund requests with proactive monitoring, timely updates and follow-ups to prevent backlogs or missed actions.
Refund Amount Reconciliation
Review and adjust refund values based on airline billing outcomes, aligning every update with its Cancellation ID for accuracy.
Refund Payout Disbursement
Coordinate prompt return of approved funds to agents once refund process is completed.
Refund Quotation Assistance
Assist internal agents with precise refund estimates, setting clear expectations with travelers and partners.
Refund Queries & Support
Provide internal operations team for refund-related queries, clarifications, and case follow-ups.
Download the Ticket Refund Service Booklet
Read more on how ATI supports accurate and efficient refund processing with full visibility across GDS and BSP systems.
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Download Our Services Booklet
Take a closer look at our approach and how we support travel organizations around the world.