Reliable Ticketing Support, Delivered with Speed and Precision

Accurate, timely ticketing is essential to delivering seamless travel experiences. ATI’s Ticketing Services provide end-to-end support for fare quotations, new issuances, and reschedules—across both GDS and non-GDS platforms.

Global Support Availability with 24/7 Coverage

24/7 support enabled by structured global rostering, ensuring critical requests are handled without delay.

Multi-GDS Capability

Seamless processing across Sabre, Amadeus, Travelport, and B2B platforms for non-GDS carriers.

Single-Point Ticketing Accountability

End-to-end ownership for fare quotation, ticket issuance, reissuance, and rescheduling, ensuring clear responsibility and consistent outcomes.

Accountable to SLA & Performance Benchmark

Enable 99% accuracy for ticket processing alongside established accuracy and productivity benchmarks including ADM coverage.

After two rejected attempts through the ticketing queue for a complex manual fare build, the team quickly reviewed the request via chat and resolved it promptly. The support was efficient, knowledgeable, and incredibly helpful.

Leading Global Travel Group

Global Service Delivery Manager

Key Features

Fresh Ticket Issuance

Create and issue tickets from confirmed bookings using relevant GDS, including validating fares, tax and commission application, and compliance with ticketing rules.

Reissuance & Reschedule

Handling changes to travel dates, times, or routing after ticket has been issued – including recalculation of fares, applying penalties, and issuing updated tickets via GDS or airline portals.

Fare Quotations & Additional Collection (Adcol)

We provide fare quotes for new or modified itineraries, including calculation of any penalties or fare difference that could require additional payment (“adcol”) from the customer.

PNR Management

Create, update, and maintain Passenger Name Records (PNRs) in the GDS including special service requests (SSRs) and itinerary changes, ensuring smooth downstream processing.

Front-line Support for Ticketing Queries

Assist internal operations teams with ticketing-related questions to ensure consistent, informed responses to every query.

Download the Ticket Processing Service Booklet

Experience ticket processing redefined, with travel-trained experts managing complex issuance, reissuance, and modifications across both GDS and non-GDS platforms.