For the second year in a row, ATI Business Group (“ATI”) has been featured in  Forbes Indonesia publication amongst the list of “20 Rising Global Stars” in Indonesia.  ATI has been recognized as one of the companies which are at the forefront of creating world-class brands.  To put things in some perspectives, ATI has within the past 9 months’ time absorbed an additional 150 talented white-collared Indonesian full-time labor force.  At about 500 employees in mid-2016, ATI is now at 660 full-time employees and looking to expand by another 100 full-time employees within the next two quarters of this year.  ATI’s growth in workforce number is no less due to the company’s ability in capitalizing on capabilities to increase its business at an 80% CAGR; with the main drivers of expansion of services in global markets such as South Korea, USA, Japan and Australia. 

Within the first quarter of this year alone, ATI capabilities in fare loading services have brought about considerable success in these important events across Indonesia: i) Singapore Airlines (SQ) BCA Travel Fair; ii) Garuda Indonesia Travel Fair (GATF); and iii) ASTINDO Travel Fair.  On the heels of these successes, ATI has also become an official business partner of Expedia Inc.—the world’s second largest in the online travel (OTA) sector—in providing airline fare loading services as of April 2017.

In the global economy, business service outsourcing (BSO) is a multibillion-dollar industry, with India and the Philippines as major players servicing the global market needs. Being the largest of the ASEAN nations and 16th largest economy in the world, it seems sensible for the global aviation industry to see Indonesia’s economic potential as a rising star in the business process outsourcing (“BPO”) sector. Whilst Indonesia is not as well-known as a market in providing these services, ATI is making a big difference in changing perceptions.

Established in 2001, ATI has gained tremendous traction in the past six years, growing from just 25 people in 2010 to over 550 employees currently—almost all of them are fixed employees—and increasing its business at an 80% CAGR. “Outsourcing is a tremendous opportunity in the Indonesian market, we feel that Indonesia has a number of assets that have not been represented well in this sector today and we are trying to make a difference,” says Felix Hidayat, Chief Business Officer and Director of ATI Business Group.