Over the last two decades, outsourcing has revolutionised the way enterprises approach a range of functions from document scanning, and human resources to IT services. Today, Business Process Outsourcing (BPO) is utilised not only as a simple cost-cutting mechanism but also as a strategic initiative to improve quality of business processes whilst optimising the bottom line of a company.

Do you remember the days of old paper airline tickets? Where arrival at the airport needs to be 2 to 3 hours in advance to check in and get a boarding pass printed just for a simple domestic flight? Evidently, the check -in process could take twice the time needed to get to a destination. Nowadays, airline tickets are generated as soon as travellers book their tickets, downloaded on their mobile phones and emailed to traveller’s convenience. Offering many advantages which include security, flexibility, cost, and convenience, e-tickets are significantly cheaper, making it possible for airlines to offer more competitive fares for travellers. E-tickets are booked and processed in real-time, saving labour hours and cutting down on travellers’ frustration. With its convenience, the travel and aviation industry is able to continue on its fast paced growth without any hindrance to unnecessary technicalities.

The future of the outsourcing industry remains bright after wrapping up 2021. While the last year was another challenging year given the ongoing concerns over the COVID-19 pandemic, it also saw areas of tremendous growth, opportunities for exploring new operating models, and lots of encouraging adaptation. Despite the need to balance safety and clients needs, there is still plenty of room for providers to thrive in.

Travels can sometimes be– unpredictable. Flight schedules may change unexpectedly with irregular operations with the airlines or unforeseen personal events. These events may lead to tickets being left unused.

Travel demand spikes for international destinations as more countries begin to welcome travelers back. After staying home for almost two years, you’re probably more than ready to get back in the air and hit the road, wherever your passport may take you. However, you should keep an eye on the most up-to-date travel guidelines from each destination and be on the lookout for the newest travel trends so you don’t miss out on anything.

Travel plans often change unexpectedly at the best of times. In our current pandemic travel world even more so. What was difficult enough in processing complex refunds and keeping track of expiring coupons has become noticeably more difficult with airlines issuing credit notes and even a “partial credit note” rather than cash when a credit note is used to purchase a lower fare. As a result, every day large volumes of airline tickets still eligible for a refund are expiring and that is a missed opportunity as a travel advisor for both you and your clients.