With constantly evolving business needs, development in terms of technology, expertise and specialisation, budget flexibility and savings in training, labour and infrastructure are all catalysts for BPO adoption. In a 2018 survey, researchers found that the key motivations for companies to engage with BPOs were shifting from reducing operating costs to various strategic developments such as enabling speed to market, scaling faster, enhancing user experience and achieving competitive advantage. This execution can be optimised by outsourcing to trusted BPO partners who understand the organisation’s value proposition and are experts in the field.
Here’s a look at some important key features of BPOs that companies could look out for when finding the best partner to escalate growth, to stay competitive and to maximise business operation efficiency especially in this digital transformation era.
1. BPO with end-to-end solutions
Business operations consist of numerous tasks, from basic to complex processes. Indeed, your business can outsource a specific task or adopt a system that can cover several basic workflows, but partnering with BPOs with end-to-end solutions creates a seamless business processes flow and minimises issues in developments whilst allowing your business to reap the full benefits of outsourcing.
2. BPOs with deep domain expertise in the client-specific industry
Whilst most BPOs provide outsourcing for specific tasks and processes, some are focused on a specific industry. A BPO provider that offers a comprehensive line of industry specialised services is in a stronger position to support the growth of your business - ensuring all services are managed effectively and efficiently whilst using the latest technology and delivering the best in the industry.
3. Technology-driven BPOs
In an ever-changing environment, BPOs now need to have the right infrastructure with compliant, technology-driven solutions and advancements in their service offerings to have a competitive advantage. Partnering alongside BPOs with the right technology infrastructure ensures acceleration in growth and efficiency. However, it is important to ensure your BPO partner has the right blend of technology and technical area-specific expertise.
