Our Services
Call & Chat Support
We deliver exceptional customer experiences by building and operating
omnichannel support centres on behalf of our clients. Our customer
service outsourcing provides your business with the talent, technology,
training and facilities to deliver exceptional customer experiences through
voice, chat and email.
Ticketing & Refund Processing
We are here to support you with any ticketing issues, such as ticketing
operations, refunds, and ticket tracking. Our service will increase efficiency
with your ticketing processes and deliver significant operational expense
savings for both you and your clients.
Fare & Rate Auditing
Our Fare & Rate Auditing teams focus on quality control of fare and rate
filling according to airlines, hotels, and other supplier’s rules and
requirements. We also help you by providing airfare and hotel rate, tour
sourcing, and availability checks.
Financing & Accounting Support
Our Finance and Accounting Services are here to support the everexpanding
role of the finance teams of our clients. We offer a
comprehensive portfolio of Services such as Record to Report, Procure to
Pay, Order to Cash and Travel and Expense.
Fare Filling & Contract Loading
Fare Filling and Contract Loading provide both air and land fare filling by
teams with extensive experience and expertise across multiple GDS and
proprietary systems. Our teams are supported by our proprietary
technology and quality assurance systems.
Preflight / iRops Services
Our team validates airline schedule changes on multiple GDS or airline
reservation systems and ensures passengers receive their notification in a
timely manner. We offer alternative flights for affected passengers and
refunds to address passenger concerns according to specific criteria.
Technology Solution
We provide various streams of technology-enabled solutions to address
and overcome different challenges faced by our clients from robotic
process automation to fully tailored application development, with
complete support from assessment and development stages to
implementation and maintenance.
You'll be in good company
Just a sample of our globally recognised customer list
