Services | ATI Business Group

A glimpse at what we
offer

What attracts and retains our customer base is our proven quality
and speed of service. We provide a wide range of business process
outsourcing services (BPO services) for the aviation and tourism industry across the globe.

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Contract and
Content

We manage the complex content management needs like contract loading, amendments, special offers and many more.

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Ticketing
Operations

Our teams process unresolved PNR’s that cannot be processed through automated ticketing systems.

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Ticketing
Refund

We process clients refund requests quickly and efficiently in accordance with airlines complex conditions.

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Fare & Rate
Audit

We help identify revenue leakages by checking for discrepancies within your fare and content databases.

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Finance & Accounting
Support

We help clients maximise performance in transaction processing, billing, collections and other critical areas.

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Hotel & Commission
Recovery

We reconcile, track and account for commission payments owed from any hotel with which you do business with.

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Multi GDS
Fare Filling

We assist airlines and travel agencies in loading fare contracts onto the ATPCO, Galileo, Sabre and Amadeus systems.

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Preflight / iRops
Services

Airline schedule changes, last minute flight delays and cancellations our talented team of travel professionals will provide the support you need to your customers.

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Queues
Processing

Processing queues and managing PNRs’ efficiently and effectively for travel agents, airlines, OTAs’ and hotels.

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Robotic Process
Automation

We build customized solutions using the latest RPA technologies to automate manual tasks and drive even greater efficiencies.

How we are different

What sets us above (not just apart) from the rest

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Quality and Speed of
Service

We commit to service level standards with penalties where we do not meet these. Since 2010, ATI has loaded more than 10 million fares, with as little as 155 fares error, giving 99.9% work accuracy.

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Global
Outreach

We know and understand the Travel and Aviation sector extremely well. Our service delivery is currently across 6 global delivery centres and with service delivery to over 20 countries.

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Very Low Turnover of
Staff

With only a 10% turnover rate, our clients are assured of continuity of service and in-depth understanding of their business by the team that works with them every day.

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We Take Care of our
People

Over 64% of ATI people have stayed with us for more than 5 years. Over 79% of ATI people have stayed with us for more than 3 years.

Explore Our
Products

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Electronic Ticket
Manager

A simple and easy to use application that enables you to track down unused electronic tickets on behalf of your customer.

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Online Payment
OPA

An integrated Knowledge Management System to improve understanding, collaboration and process alignment in working with our clients.

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Espresso
aaa

An online reporting system created by ATI for online loading of work orders and real time performance monitoring for our clients.

You'll be in good company

Our singular focus on providing services to the travel and hospitality business communities
across the globe has been a remarkably successful one.

We'd love to hear from you

Enquire today to find out more about our services and products