The Global Landscape of Outsourcing
The outsourcing industry has become a vital component of global business operations, enabling companies to access specialised talent, reduce costs, and enhance efficiency all at once. Countries such as the Philippines and the US, have established themselves as key outsourcing hubs, offering skilled labour at competitive rates. The Philippines is renowned for customer service and back-office support, while the US dominates in high-value outsourcing services such as IT, software development, and financial consulting. Despite these strengths in skills and expertise, one of the most pressing challenges in outsourcing is high employee turnover.
The Issue of High Turnover in Outsourcing
High turnover—the frequent departure of employees within a given period—has long plagued the outsourcing industry. This issue drives up recruitment and training costs, reduces productivity, and disrupts service delivery. In major outsourcing destinations, companies struggle to retain talent amid competitive job markets and evolving employee expectations. Addressing turnover is crucial for maintaining stability and ensuring seamless operations.
ATI Business Group: Turnover Success Story
While many outsourcing firms grapple with high turnover, ATI Business Group has overcome the trend with a remarkably low annualised turnover rate of just over 15%—significantly lower than industry averages in the Philippines and the United States.
According to a study on the Philippine Business Process Outsourcing (BPO) industry, the turnover rate ranges between 15% and 30% per year. Meanwhile, data from Corporate Navigators indicates that in the United States, the technology sector experiences turnover rates ranging from 13.2% to 18.3%, while the healthcare industry sees a turnover rate of 20.7%.
Specialising in business process outsourcing (BPO) for the travel and aviation industries, ATI has cultivated a work environment that fosters employee satisfaction and long-term retention.
What Sets ATI Apart?
ATI Business Group prioritises employee engagement and professional growth, ensuring to reduce resignation rates significantly. Several factors have contributed to its success:
Leadership Initiative: Focused efforts to foster a positive and supportive working environment.
Balanced Workload: Maintaining a sufficient number of billable resources relative to work volume, reducing team pressure.
Engagement: Strong collaboration and high levels of engagement with one of our biggest client accounts with over 500 headcounts.
ATI Branding Project: Efforts by the ATI Culture Team to enhance internal branding and team cohesion.
While the outsourcing industry continues to evolve,and high turnover will remain a significant challenge for companies, ATI Business Group’s commitment to employee satisfaction and professional development sets it apart, demonstrating that investing in people leads to long-term business success.
Looking to partner with a stable outsourcing provider with a proven track record of remarkable turnover footprint? Contact ATI Business Group today to discover how our dedicated workforce can support your business needs. Click here to learn more.
