In the ever-evolving travel landscape, customer satisfaction has become paramount to be a front runner and stay competitive. As travel agencies adapt to meet the diverse needs of modern travellers, on...

In the modern business landscape, outsourcing has become a buzzword synonymous with cost-cutting strategies and efficiency enhancements. Yet, beneath its surface, lies a tapestry of misconceptions and...

In the dynamic landscape of the travel industry, where global connectivity and client expectations are constantly evolving, the demand for efficient and responsive ticketing services has never been mo...

The travel industry is a dynamic and fast-paced sector, and one essential aspect of Travel Agency operations is fare auditing—the process of reviewing contract rates and fares to ensure correct fares ...

According to the World Travel and Tourism Council (WTTC), the global travel and tourism industry suffered a loss of 62 million jobs and $4.5 trillion in GDP in 2020 due to the pandemic. The pandemic h...

Do you remember the days of old paper airline tickets? Where arrival at the airport needs to be 2 to 3 hours in advance to check in and get a boarding pass printed just for a simple domestic flight? E...

Travel plans often change unexpectedly at the best of times. In our current pandemic travel world even more so. What was difficult enough in processing complex refunds and keeping track of expiring co...

Payment processes between airlines and travel agents haven’t changed much since the introduction of the BSP and ARC payment settlement plans. Whilst the current system allows airlines to sit back and ...