In an industry where accuracy and effectiveness are crucial, the growing deficiency in ticketing skills among travel professionals is becoming a significantly growing issue. As the travel landscape evolves and customer expectations soar, the gap in ticketing proficiency threatens to undermine the effectiveness and competitiveness of travel agents.
Ticketing is a fundamental aspect of the travel industry, encompassing everything from booking flights and accommodations to managing changes and cancellations. Despite its importance, many travel professionals are struggling with handling multiple complex systems or insufficient training, leading to errors, inefficiencies, and a lack of confidence in their work. Whilst most bigger travel agencies have opted for robotic automation in ticketing, those on the lower scale of the spectrum tend to struggle with the lack of up-to-date ticketing skills. Not only a minor inconvenience, this ticketing supply gap has become a growing concern impacting the entire travel experience for customers.
How Essential Are Top-Notch Ticketing Skills for Travel Agents?
Enhance Customer Experience
Mastery of ticketing systems allows agents to provide accurate information, manage bookings efficiently, and resolve issues promptly, leading to higher customer satisfaction.
Adapt to Technological Advancements
Proficiency in ticketing software and platforms, especially complex ones like the GDS, are essential for adapting to the ever-evolving landscape of travel platforms and technology.
Optimise Operational Efficiency
Efficient ticketing processes contribute to the overall productivity of travel agencies. Agencies with consultants who excel in ticketing minimise errors, reduce processing time, and streamline operations, leading to better resource management and cost savings.
Build Trust and Credibility
Clients rely on travel professionals to handle their bookings accurately and efficiently. Demonstrating expertise in ticketing fosters trust and credibility, encouraging repeat business and referrals.
Navigate Complex Travel Arrangements
Top-notch ticketing skills are crucial for managing these intricacies, ensuring that all aspects of the trip are coordinated effectively and any issues are resolved quickly are key points to standing out from your competitors.
To tackle the ticketing skill crisis, travel agencies and professionals need to invest in comprehensive training programs that keep pace with technological advancements and industry standards. But wouldn’t that take up to much of the time and effort as travel agencies’ core business are all about sales and travel arrangements instead of skill training and improvements?
Here’s how ATI can help your business
With over 1,500 travel experienced team members and over 800 ticketing staff, ATI stands out by offering crucial support through our outsourcing services. Our singular focus on addressing the industry's evolving needs has proven successful, particularly with the strong standing of our very own ATI Academy.
With over 20 years in the Travel & Aviation industry, ATI Academy has trained and gathered technical skills for airfare ticketing services and all other services in ATI. This continuous learning channel has been designed comprehensively to ensure our consultants are equipped with a high level of ticketing skills and other essential competencies to meet client needs effectively.
Since commencing in 2002 with a single discipline of fare filing and contract loading, ATI Business Group has grown to support multiple work disciplines, including ticketing, fare auditing, finance and accounting, robotic process automation and developing various travel and aviation technology products.
Learn more about our Ticketing & Refund Processing offering here and all our services here.
