In the ever-evolving world of travel, travel agents play a vital role in orchestrating seamless experiences for their clients. However, they often grapple with a host of challenges, particularly in areas like manual ticketing processes, discrepancies in ticket issuance, cancellations, rebooking, and substantial volume of refund requests. The intricate process of managing refund requests is not only time-consuming but also involves intricate coordination with multiple airlines and service providers.
Recognizing the industry’s pain points, ATI Business Group has positioned itself as a trusted partner for a myriad of global clients within the travel sector. Our mission is to provide effective solutions that streamline and enhance ticketing services. We offer a comprehensive suite of services tailored to address the unique challenges faced by travel agents:
Ticketing Operations
ATI’s Ticketing Operations support team works on unresolved PNR’s that cannot be processed through automated ticketing systems. Experienced in supporting our clients across the globe and around the clock, our team is able to accurately issue tickets and address any urgent requests.
Ticketing Refund
Ticket Refund Services with ATI enables travel agents to process their clients' refund requests quickly and efficiently, especially with the current increasingly complex airline specific conditions. Most importantly, ATI also provides the ability to refund eligible components of unused airline tickets before they expire.
Ticket Tracking Service
With the large volumes of airline tickets to validate every day, most travel agencies do not keep track of unused tickets whilst a large portion of them are still eligible for refund. ATI’s Ticket Tracking Service enables tracking down of any refundable components of unused tickets efficiently before they expire - presenting a new revenue stream opportunity and a significant travel expense saving for travel agents.
What makes ATI different?
With years of refined experience in managing ticketing processes for diverse multinational organisations, ATI Ticketing experts can enhance efficiency within your organisation’s ticketing procedures, resulting in substantial operational cost savings for both you and your clients. Why overlook a potential revenue stream that is right within your reach?
With years-honed experience in handling ticketing processes for various multinational organisations, ATI’s Ticketing Team is able to increase efficiency within your organisation’s ticketing processes and deliver significant operational expense savings for both you and your clients. Why miss a potential revenue stream when it’s right in front of your eyes?
Fueled by our adept team of seasoned travel professionals and state-of-the-art proprietary technology, ATI has emerged as Indonesia’s foremost Business Process Outsourcing provider in the Travel & Aviation sector. We have achieved significant growth and have solidified our position as the preferred partner for various global clients in the travel industry.
Find out more about our Ticketing & Refund Processing Service and don’t hesitate to get in touch with us or check out all of our offerings here.
