As the digital world evolves rapidly, organisations depend more than ever on strong IT systems and solutions to stay competitive and fuel innovation. However, a challenge most companies face are the shortage and high wages for these skilled IT talents. This shortage is caused by several factors like high demand for IT skills, specialised roles, and constant global competition. As a result, many businesses face project delays, high costs, and inefficiencies when trying to complete large IT projects.

In an industry where accuracy and effectiveness are crucial, the growing deficiency in ticketing skills among travel professionals is becoming a significantly growing issue. As the travel landscape evolves and customer expectations soar, the gap in ticketing proficiency threatens to undermine the effectiveness and competitiveness of travel agents.

In the ever-evolving world of travel, travel agents play a vital role in orchestrating seamless experiences for their clients. However, they often grapple with a host of challenges, particularly in areas like manual ticketing processes, discrepancies in ticket issuance, cancellations, rebooking, and substantial volume of refund requests. The intricate process of managing refund requests is not only time-consuming but also involves intricate coordination with multiple airlines and service providers.

Travel plans often change unexpectedly at the best of times. In our current pandemic travel world even more so. What was difficult enough in processing complex refunds and keeping track of expiring coupons has become noticeably more difficult with airlines issuing credit notes and even a “partial credit note” rather than cash when a credit note is used to purchase a lower fare. As a result, every day large volumes of airline tickets still eligible for a refund are expiring and that is a missed opportunity as a travel advisor for both you and your clients.

Payment processes between airlines and travel agents haven’t changed much since the introduction of the BSP and ARC payment settlement plans. Whilst the current system allows

The advancement of technology and the internet sure have made planning for your next trip much easier. You are now able to place your booking anytime and anywhere. But for passengers through most of the 20th century, arranging ticket bookings was not as easy as a few clicks here and there. There were various challenges for airlines to make the reservation, from a limited number of distribution capabilities, manual procedures and lack of technologies. It was quite a journey until we were finally introduced to airline CRS (Computer Reservation Systems), GDS distribution and online travel reservations.