In the ever-evolving travel landscape, customer satisfaction has become paramount to be a front runner and stay competitive. As travel agencies adapt to meet the diverse needs of modern travellers, one key factor shines through: round-the-clock customer service.

The surge of the COVID-19 outbreak for the past 2 years has led to a continued global rise in inflation, staffing shortages and widespread disruption of the global economy. Yet, the outsourcing industry has so far proved to be resilient in times of turmoil. According to a Statista report, the BPO industry is projected to reach US$330 billion by the end of year. This includes a compound annual growth rate (CAGR) of 6.69%, leading to a market volume of US$450 billion by 2027.

With the surge of travel demand since the lifting of most countries’ pandemic restrictions, the severe chaos in the aviation sector is undeniable and inevitable. According to FlightAware tracking data, airports around the world were already tallying more than 10,000 flight delays and 1,700 cancellations. Nearly four in five travellers (79%) who have taken an overnight trip outside their local area this year, according to a new Bankrate.com survey, have experienced at least one travel-related issue. Issues currently faced by customers and aviation providers include high prices (57%), long waits (29%), poor customer service (27%), hard-to-find availability (26%), lost money due to cancelled or disrupted plans (14%) or something else (4%).

Making the right decision in terms of pricing is crucial for any airline, especially when these decisions lead to maximisation of incoming revenue. To determine air fares and pricing, airlines need to be constantly updated with the nuances of current market demand, competitor strategy, passenger behaviour and all other related factors.
On top of these various factors to look out for, distribution and management of these fares also has various limitations due to complex workflows, dynamic airline-specific conditions, fares rules and other external factors.

Digital transformation continues to be a vital undertaking for airlines during this recovery period. According to the International Air Transport Association (IATA), total industry losses between 2020 and 2022 are expected to reach $201 billion. As a result, technology developments are continuously leveraged not only to optimise operations, but also to drive revenue and long-term growth.

The future of the outsourcing industry remains bright after wrapping up 2021. While the last year was another challenging year given the ongoing concerns over the COVID-19 pandemic, it also saw areas of tremendous growth, opportunities for exploring new operating models, and lots of encouraging adaptation. Despite the need to balance safety and clients needs, there is still plenty of room for providers to thrive in.

Travel demand spikes for international destinations as more countries begin to welcome travelers back. After staying home for almost two years, you’re probably more than ready to get back in the air and hit the road, wherever your passport may take you. However, you should keep an eye on the most up-to-date travel guidelines from each destination and be on the lookout for the newest travel trends so you don’t miss out on anything.

Payment processes between airlines and travel agents haven’t changed much since the introduction of the BSP and ARC payment settlement plans. Whilst the current system allows

The advancement of technology and the internet sure have made planning for your next trip much easier. You are now able to place your booking anytime and anywhere. But for passengers through most of the 20th century, arranging ticket bookings was not as easy as a few clicks here and there. There were various challenges for airlines to make the reservation, from a limited number of distribution capabilities, manual procedures and lack of technologies. It was quite a journey until we were finally introduced to airline CRS (Computer Reservation Systems), GDS distribution and online travel reservations.

The tourism industry is one of the fastest-growing markets globally, however, due to Covid-19, countries all over the world applied travel restrictions to limit the coronavirus spread. This has caused a massive change in the env