In the fast-paced world of travel, disruptions are not just possibilities—they’re inevitabilities. From sudden airport shutdowns to unexpected natural disasters, travel consultants are on the front lines, tasked with finding swift solutions for their clients. In such high-stakes moments, having a 24/7 support system isn’t just a luxury—it’s a crucial component of a travel agent’s toolkit.

The Reality of Travel Emergencies

Consider the abrupt collapse of Rex, Australia’s largest regional airline, in early 2025. After struggling to compete with leading airlines on key routes, Rex went into administration, leaving countless passengers stranded and travel plans in disarray. 

Then comes March 2025, when a fire at an electrical substation near Heathrow Airport caused an almost 24-hour shutdown. The incident led to widespread flight cancellations, leaving  travellers to urgently find alternative plans. ​

More recently,on March 6th 2025, ATI received over 400% influx in urgent cases in a single day due to Cyclone Alfred in Brisbane which caused severe weather disruptions across Eastern Australia. This is an unprecedented volume that underscores the real-time pressure agents face during extreme disruptions. The storm’s impact pushed travel agents and support services to operate at maximum capacity.

In these situations, travel agents faced immense pressure to support clients dealing with sudden cancellations and complex logistical challenges. The ability to respond promptly and effectively was crucial in mitigating the challenges faced by travellers.

How ATI’s 24/7 Support Manage Emergency Situations

ATI understands that travel disruptions don’t follow a 9-to-5 schedule. Our round-the-clock support service ensures that travel agents have expert assistance when crises arise. Here’s how ATI can be your lifeline during such events:​

• Immediate Response to Urgent Issues: Whether it’s rebooking flights after a natural disaster or finding alternative routes during airport shutdowns, ATI’s team is equipped to handle emergencies promptly.​
  
• Expertise in Resolution Management: With deep knowledge of airline policies and industry protocols, ATI’s professionals navigate complex situations to find the best solutions for your clients.​
  
• Seamless Coordination Across Time Zones: Emergencies can occur anywhere, at any time. ATI’s 24/7 support service guarantees that no matter where your clients are, assistance is just a call away.​
  
• Empowering Travel Agents to Focus on What Matters: By entrusting crisis management to ATI’s experts, you can focus on strengthening client relationships and other key aspects of your travel business.

Clients remember how you handle disruptions, and their loyalty is often built during challenging times. ATI’s 24/7 support service enables travel agents to provide consistent, reliable service, even in the face of industry upheavals—without the heavy operational cost. 

With ATI as your partner, you’re equipped to navigate the unpredictable travel landscape, turning potential challenges into opportunities to reinforce client trust and satisfaction.