“It’s 10 PM. A client’s flight has been rescheduled, and their PNR is stuck in the queue. Your office is closed, your team is offline, but the airline’s deadline to issue the ticket is ticking away.”

For many travel agencies, this scenario isn’t hypothetical—it is a daily reality. Airlines enforce strict ticketing deadlines, yet agencies often operate with limited staff and standard business hours. The result is a high-pressure environment where a missed deadline can lead to canceled reservations, fare increases, and dissatisfied clients.

The Underlying Problem: Limited Resources and 24/7 Demands

One of the most pressing challenges travel agencies face is time-sensitive ticketing. While airlines operate around the clock, most agencies do not. Maintaining a 24/7 ticketing desk is costly and often impractical, especially for small to mid-sized agencies. This gap creates a critical vulnerability: when bookings need urgent attention outside normal office hours, and there’s no one available to act.

The Solution: ATI’s Ticketing Queue Management Service

For travel agencies struggling with strict airline ticketing deadlines and limited staffing, ATI’s Ticketing Queue Management Service offers a comprehensive and practical solution. By outsourcing ticketing operations to ATI, travel businesses gain professional, around-the-clock support, ensuring no passenger name record (PNR) is overlooked—regardless of the time or workload. ATI’s Ticketing Queue Management Service is designed to alleviate these challenges by providing:

• 24/7 Monitoring & Support

ATI continuously monitors  ticketing queues in global distribution systems (GDS), handling both new issuances and reissuances. This means urgent bookings, flight changes, or last-minute reissues are addressed promptly, even outside standard office hours.

• Experienced Ticketing Agents with Guaranteed Accuracy

The service is staffed by trained, experienced travel agents who understand the complexities of airline rules, fare calculations, and PNR management. ATI guarantees 99% fare accuracy, backed by ADM (Agency Debit Memo) coverage, so agencies are protected from financial penalties caused by errors. 

• Flexible, Scalable Pricing

ATI’s service is offered on a per-ticket basis, complemented by a monthly subscription, which allows agencies to be charged  according to their needs and usage. Whether handling a small number of tickets during off-peak periods or managing surges during peak travel seasons, agencies pay for exactly what they use. 

• Operational Continuity During Peak Periods

Beyond routine ticketing, ATI’s service also provides coverage during public holidays with an optional fee, maintaining seamless operations when in-house teams are not present.

Time limits don’t have to define your success. Ready to take control of your ticketing process with ease and convenience? Let ATI help you deliver faster, more reliable service. 

Explore how ATI’s Ticketing Queue Management Service can streamline your operations and safeguard your bottom line here.