Travel plans often change unexpectedly at the best of times. In our current pandemic travel world even more so. What was difficult enough in processing complex refunds and keeping track of expiring coupons has become noticeably more difficult with airlines issuing credit notes and even a “partial credit note” rather than cash when a credit note is used to purchase a lower fare. As a result, every day large volumes of airline tickets still eligible for a refund are expiring and that is a missed opportunity as a travel advisor for both you and your clients.

Now you might be wondering how outsourcing helps your business or is my company big enough to outsource certain functions or business processes? To simply put, outsourcing is the process of using trusted third-party service providers to manage specific business functions. At one time, outsourcing services were limited to large, multinational corporations. Today, businesses of all sizes can realise the benefits of outsourcing. In many cases, the best way to grow your business and manage your business operations more efficiently is to delegate specific tasks to an outside vendor.

Payment processes between airlines and travel agents haven’t changed much since the introduction of the BSP and ARC payment settlement plans. Whilst the current system allows

The advancement of technology and the internet sure have made planning for your next trip much easier. You are now able to place your booking anytime and anywhere. But for passengers through most of the 20th century, arranging ticket bookings was not as easy as a few clicks here and there. There were various challenges for airlines to make the reservation, from a limited number of distribution capabilities, manual procedures and lack of technologies. It was quite a journey until we were finally introduced to airline CRS (Computer Reservation Systems), GDS distribution and online travel reservations.

The tourism industry is one of the fastest-growing markets globally, however, due to Covid-19, countries all over the world applied travel restrictions to limit the coronavirus spread. This has caused a massive change in the env

For the second year in a row, ATI Business Group (“ATI”) has been featured in Forbes Indonesia publication amongst the list of “20 Rising Global Stars” in Indonesia. ATI has been recognized as one of the best compant in south east region

In the global economy, business service outsourcing (BSO) is a multibillion-dollar industry, with India and the Philippines as major players servicing the global market needs. Being the largest of the island world wide business