In the ever-evolving travel landscape, customer satisfaction has become paramount to be a front runner and stay competitive. As travel agencies adapt to meet the diverse needs of modern travellers, one key factor shines through: round-the-clock customer service.
In our digital age, customers demand instant solutions to their inquiries. According to a recent Ipsos survey across industries, attributes focused on people’s needs ranked high – with fast response times (75%) and consistency across channels (55%) leading the pack.
The travel industry has seen significant shifts in recent years. With the emergence of digital platforms, travellers now enjoy unparalleled access to information, booking tools, and personalised experiences. Yet, this digital age also introduces complexity. From sudden itinerary changes to unforeseen travel restrictions, travellers encounter myriad challenges that can turn a dream vacation into a stressful experience. In this dynamic environment, the demand for reliable, immediate support has never been more pressing, emphasising the critical need for 24/7 service for your clients.Benefits of Providing 24/7 Support for your Clients
Travel agencies play the main role in ensuring clients get smooth and enjoyable travel experiences. Providing 24/7 customer support is not just a service but a necessity. Here’s why it makes all the difference for your clients.
- Immediate Resolution: Whether it’s a missed flight connection, delayed or cancelled flights, or an emergency at the destination, having 24/7 support ensures that clients receive immediate assistance, minimising inconvenience and stress.
- Enhanced Trust: Knowing that help is just a phone call or message away builds clients’ trust and confidence in the travel agency. This assurance could contribute as a significant factor in choosing a travel service provider.
- Global Coverage: Travellers often find themselves in different time zones. 24/7 support ensures that no matter where or when an issue arises, someone is always ready to assist your clients.
- Competitive Edge: Offering round-the-clock support distinguishes a travel agency from its competitors, showcasing a commitment to customer care and satisfaction.
Introducing ATI’s 24/7 Support Service
ATI understands the importance of providing exceptional service to your clients, even outside of regular business hours. With our advanced workflow technology platform and dedicated team of experienced travel agents, we offer comprehensive support for your clients’ urgent requests through telephone, email, and chat, ensuring seamless communication and outstanding customer service.
To address the varied needs of your clients, ATI provides specialised service provisions which includes:Emergency Support
In unforeseen circumstances such as flight delays, cancellations, or disruptions, our team is ready to assist your clients with re-accommodation, alternative travel arrangements, and guidance to reach their destinations as smoothly as possible.
Booking Assistance
Our team can handle urgent bookings, cancellations, rebooking, and itinerary changes across various airlines, hotels, car rentals, and other travel services. We ensure prompt action and accurate execution, minimising any disruption to your clients’ travel plans.
Travel Information and Advice
We provide reliable and up-to-date travel information and advice to your clients. From destination recommendations to visa requirements and airline policies, our team is equipped to address any inquiries your clients may have, helping them make informed decisions.
Queue Tracking
With our Queue Tracking service, our team will track up to 5 or 10 queue numbers per PCC during your afterhours and ensure escalation to your clients when urgent charges occur.
Find out more about our 24/7 Support Service and don’t hesitate to get in touch with us or check out all of our offerings here
