Ticketing is the backbone of every air travel transaction, but skilled talent in Ticketing is increasingly hard to find. Although more and more shifts to NDCs are happening, many travel businesses are still struggling to keep up with GDS ticketing demands, especially complex ones. Behind the scenes, a critical challenge is taking shape: a shortage of skilled ticketing professionals.

Managing air ticketing today requires more than basic knowledge. With complex GDS systems, dynamic fare structures, and volatile market conditions, ticketing is not a task that can be managed by just anyone. Travel companies need experienced, detail-oriented teams, yet finding and retaining such talent has become more difficult than ever. While many companies turn to outsourcing organisations to fill gaps, not every partner is equipped to meet the unique demands  of the travel industry. This industry-wide skill shortage puts pressure on travel agencies, TMCs and OTAs to find reliable partners who can uphold high standards in issuance, reissuance, refunds processes. 

What Sets ATI Apart: ATI Academy, our Knowledge & Training Hub

At the core of ATI’s success is ATI Academy, our in-house training hub built to develop talents with deep understanding and in-depth knowledge of GDS and non-GDS ticketing, fare rules, refund processing, and travel specific knowledge and skillsets. 

ATI Academy plays a crucial role in ensuring a seamless transition and smooth knowledge  transfer for every client. Through expert-led training, process mapping, and structured onboarding, ATI Academy ensures consistent service excellence and team performance from initial transition phase.

More than just onboarding, ATI Academy also offers a resilient framework on knowledge retention, continuous improvement and centralised expertise. With clear and documented process notes, ATI can ensure stability of knowledge continuity even amid personnel and business changes. Grounded with deep industry focus and cross-functional experience, ATI Academy fosters a spirit of continuous learning and shared excellence across every engagement.

Our Ticketing Experts Can Handle It All:

• Quotations and ticket issuance
• Complex ticket reissuance
• Refund processing and fare calculations
• Bookings and transactions across all major GDS
• Quality checks and audit
• 24/7 support coverage
  

With over 900 ticketers in function throughout ATI, you gain not only a travel-skilled professional partner, but also one who acts as an extension of your business. Aligned with the spirit of collaboration, ATI operates with a shared understanding of your traveller needs and your strategic business goals.

In a World Where Ticketing Skills Are Scarce, ATI Is Built to Deliver

The future of travel relies on seamless, expert-driven ticketing—yet skilled talent is increasingly hard to find. That’s where ATI comes in. Backed by our dedicated ATI Training Academy and deep-rooted industry knowledge, we don’t just fill roles—we elevate your operations and processes.

Partner with ATI to close the skill gap, access ticketing excellence, and scale with confidence. With our 20+ years of travel specific experience and trained specialists, ATI is here to empower your business further. Learn more about our offering here.