At A Glance

Get an overview of our company. Meet our leadership team. Learn about our people, culture and about what’s important to us.

Our company has packed a lot into a relatively young life. Since ATI was established in 2001 and headquartered in Jakarta (Indonesia), we’ve grown to be the largest business process outsourcing firm operating in this market and serve customers within the travel and aviation sector in over 19 countries around the world.

But that’s only part of the story.

The rest of the story is about our way of doing things, our people, our values, and our passion—intangibles that can’t be financially measured or modeled but that truly makes the difference.


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How we’re different

Commitment to Quality and Speed of Service

Full insurance is provided on all airfares loaded in Private Fares Management Tools—No ADM’s guaranteed! We commit to service level standards with penalties where we do not meet these.

Global Outreach

We know and understand the Travel and Aviation sector extremely well. Our service delivery is currently across 5 continents, 19 countries and still counting.

Our Experience

Our customers are secure in only working with knowledgeable and well-trained team members. We have over 2800 years of combined experiences in the Travel and Aviation sector.

99. 9 %
Accuracy
since 2010
7 million
Fares Loaded
153 Fares
ADM Error
Australia/New Zeland  40%
Across Asia  30%
North America  10%
Europe  10%
Middle East   5%
South Africa   5%
+2800
years of combined
experiences

Doing it the right way

We are in the people business.

At the heart of it, it is the relationships we forge—and the trust we create with our customers—that matters most to our success. We provide meaningful performance measures of the work that we are doing for you and keep you continually informed of our progress.

Our Service Delivery

Our Customers

What’s it like to work with us ?

Working with ATI has added immense value to our business. Their willingness to understand the intricacies of what we do, and how we do it, is exceptional. Working in close partnership, the operational model we have created with ATI has been key to driving to our customers' satisfaction while lowering our cost base. Needless to say we consider ATI Business Group a core part of our daily operations and can't thank them enough for the expertise they've provided.

...Needless to say we consider ATI Business Group a core part of our daily operations and can't thank them enough for the expertise they've provided...

Greg Parker
Exec. General Manager
Flight Centre Australian Air, Global Air, Supplier Relations, Ticket Centre and Insurance
We have enjoyed working with ATI for over 6 years. They have a huge team dedicated to fare loading into our GDS and as fares are guaranteed, this helps reduce the number of agency debit memos for our agents. They provide our GDS with private and net fares in an efficient and timely manner which helps us improve our customer service. With their wealth of experience, ATI are able to offer multiple, invaluable services which can assist companies in reducing their operating costs. And best of all, they are a pleasure to work with.

...They have a huge team dedicated to fare loading into our GDS and as fares are guaranteed, this helps reduce the number of agency debit memos for our agents...

Linda Kelly-Smith
Senior Director
Commercial Development - Asia Pacific, Travelport GDS
Sabre Pacific transitioned our fare filing operation to ATI nearly 3 years ago and in that time the high level of service combined with dedication to ensuring our content is delivered accurately and on time has reinforced that this move was the right decision. Whether a one off filing project or ongoing business as usual the team at ATI work with the same enthusiasm and desire to work with us. The team at ATI are always such a pleasure to deal with and we have definitely benefited from process improvement and efficiencies across our fares team.

...high level of service combined with dedication to ensuring our content is delivered accurately and on time has reinforced that this move was the right decision...

James Quinlan
General Manager Marketing & Service Delivery
Sabre Pacific
Working with ATI has been fantastic. I have been impressed by the people there and the value they have added to our business. Their APF-Galileo loading team is smart, knowledgeable about our space, and focused on making our business better. We couldn't be happier!

Working with ATI has been fantastic. I have been impressed by the people there and the value they have added to our business. Their APF-Galileo loading team is smart...

Agus Santoso
Director
Galileo Indonesia (Travelport)
As an Online Travel Agent, we frequently need to load adhoc fares quickly and accurately to allow us to turnaround our sales in the most efficient manner. I am very pleased to have ATI as our partner in this aspect of our business. The team at ATI has strong knowledge of our requirements because they take time to understand our needs. Their professionalism shines through with their willingness to listen and often exercise flexibility to meet our short lead time notice, this clearly sets them apart in this business. ZUJI Singapore will continue to forge a stronger partnership with ATI simply because we know they are interested in growing their customer's business.

...ATI has strong knowledge of our requirements...they take time to understand our needs. Their professionalism shines through with their willingness to listen and often exercise flexibility...

Hui Wan Chua
Chief Executive Officer
ZUJI Singapore