Our ticketing operations support team process unresolved PNR’s that cannot be processed through automated ticketing systems. Supporting our clients across the globe and around the clock, our team are able to accurately issue tickets and address any urgent request.
Whilst robotic ticketing systems are incredibly efficient there are still large volumes of unresolved PNR’s that require daily intervention by highly skilled agents to complete them. These non automated tickets and queries will be the most complex and time consuming to resolve and worse still, seem to happen when your client is at the airport and your team have signed off for the day. The service provides significant cost savings to the travel agency and improved service to their clients.
Once having established the client specific project plan and required systems access our ticketing operation team then fully understands our clients ticketing requirements, delegation of responsibilities and communication protocols.
Our team of ticketing veterans then monitors the queues and prioritizes the bookings making sure all are actioned within the Ticketing Time Limits and that all conditions and fare rules are appropriately applied. Several layers of quality control through these steps ensures we achieve quality levels exceeding 99.5%. The types of tickets typically issued by ATI include but are not limited to, Domestic, International, Round-the-world, Reissues, FOC Reissues and Excess Fare Tickets.
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Just a sample from our globally recognised customer list